Unfortunately, we do not offer refunds or cancellations once an order is placed. Due to the nature of our products we currently do not offer exchanges. Please carefully read each product's ingredients before placing an order. If you have any questions, you may email us at firstname.lastname@example.org
Our store is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We use the personal information you provide at checkout solely for order purposes. We may contact you regarding your order via email or text message. We collect personally identifiable information (including name, email, password, communications) and payment details (including credit card information).
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: [your physical mailing address].
Thank you always!
Love, A Natural Journee
Because everything is made by our owner, Tiffany, in small batches, processing time may take up to 1-3 weeks before an order is shipped. Our packages are shipped through the United States Postal Service (USPS). Once an order is shipped, you will be provided with a tracking number. After an order is shipped out, it is out of our hands, meaning that if your package is lost, damaged, or stolen, you need to contact the USPS with the provided tracking number. Please email us if you have any questions or concerns.